---
title: "Ocho blog"
description: "Articles on AI knowledge orchestration, agentic ingestion, and getting real answers out of enterprise knowledge."
canonical: https://ocho.bot/blog
last_updated: 2026-08-25
---

# Ocho blog

> Articles on AI knowledge orchestration, agentic ingestion, and getting real answers out of enterprise knowledge.

- [SharePoint to ServiceNow Knowledge Base Migration, Step by Step](https://ocho.bot/blog/sharepoint-to-servicenow-knowledge-base-migration) (2026-09-12): A migration plan for moving SharePoint pages, document libraries, and wikis into ServiceNow Knowledge Management, covering inventory, the four export routes, the field mapping, the approval workflow, and the cleanup that decides whether the new knowledge base is usable.
- [ServiceNow Knowledge Migration: The Complete Guide to Getting Content In](https://ocho.bot/blog/servicenow-knowledge-migration-guide) (2026-09-12): Every supported way to move content into ServiceNow Knowledge Management, in one place. Word import, spreadsheet and Import Set loads, the REST API, IntegrationHub spokes, Store apps, and agentic migration, with a decision guide by source system and a checklist for the review step that decides whether the result is usable.
- [How to Import Word Documents into a ServiceNow Knowledge Base](https://ocho.bot/blog/import-word-documents-into-servicenow-knowledge-base) (2026-09-12): Step-by-step instructions for ServiceNow's Import Articles feature, what it does with headings, images, tables, and links, the settings that decide the article's starting state, and when a spreadsheet or API import is the better choice.
- [How to Convert PDFs into ServiceNow Knowledge Articles (5 Methods, Compared)](https://ocho.bot/blog/convert-pdfs-to-servicenow-knowledge-articles) (2026-09-12): ServiceNow cannot import a PDF as an article body. Here are the five ways to get PDF content into ServiceNow knowledge articles, what each one preserves, and which to use for ten files versus ten thousand.
- [How to Migrate Confluence to a ServiceNow Knowledge Base](https://ocho.bot/blog/confluence-to-servicenow-knowledge-base-migration) (2026-09-12): The four ways to move Confluence pages into ServiceNow Knowledge Management, from HTML export and the REST API to Store apps and an agentic migration, with what each does to page trees, macros, attachments, and links.
- [How to Bulk Import Knowledge Articles into ServiceNow (Easy Import, Import Sets, REST)](https://ocho.bot/blog/bulk-import-knowledge-articles-into-servicenow) (2026-09-12): Three ways to load hundreds or thousands of articles into the kb_knowledge table, the fields you need to fill, why HTML sometimes arrives as literal text, how images are handled, and the batch sizes that avoid timeouts.
- [What Is Agentic Ingestion?](https://ocho.bot/blog/what-is-agentic-ingestion) (2026-08-21): Agentic ingestion lets an AI agent inspect your documents and design their indexing strategy — parsing, chunking, enrichment, retrieval structure — instead of one fixed pipeline. A definition for the build side of RAG.
- [How We Build a Knowledge Graph From Your Documents](https://ocho.bot/blog/how-we-build-a-knowledge-graph) (2026-06-20): A behind-the-scenes look at how the platform turns your documents into a navigable, source-grounded knowledge graph — the build pipeline, how you query it, and how we keep it trustworthy.
- [12 RAG Lessons Most Teams Learn Too Late](https://ocho.bot/blog/12-rag-lessons) (2026-04-24): The hard-won principles behind building retrieval systems that work on real documents and real questions — not just demo-day softballs.
- [What Is RAG, Why Does It Matter, and 8 Questions to Ask Any Vendor](https://ocho.bot/blog/8-questions-before-buying-rag) (2026-04-24): A plain-language guide to the technology behind AI that actually knows your data — and how to tell if a solution is ready for the real world.
- [Is Your RAG Good Enough? A Technical Framework for Evaluating Your Retrieval Pipeline](https://ocho.bot/blog/is-your-rag-good-enough) (2026-04-24): Most RAG systems work on easy questions. Here's how to figure out if yours works on the hard ones — and where the gaps are hiding.
- [Super RAG: Why We Treat Retrieval as Infrastructure, Not a Feature](https://ocho.bot/blog/super-rag-architecture) (2026-04-24): How Ocho's ingestion platform uses composable primitives, an AI strategist, and eval-gated deployments to build RAG systems that actually hold up in production — and how the orchestration layer turns that foundation into intelligent search.

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