---
title: "Sign in"
description: "Sign in with a password or your company's single sign-on."
canonical: https://ocho.bot/docs/getting-started/sign-in
last_updated: 2026-07-12
---

# Sign in

> Sign in with a password or your company's single sign-on.

Every Ocho workspace has its own sign-in page at your company's workspace address. The page greets you with "Sign in to" followed by your company's name, and shows your company's logo if one is configured.

## Sign in

1. Open your workspace address in a browser. 2. Enter your work email in the **Email address** field and click    **Continue**. Ocho looks up how your organization signs in. 3. Depending on your organization's setup you'll see one of:

- **Password** — a **Password** field appears. Enter your password and

click **Sign in**.

- **Single sign-on** — the page says "Your organization (your company)

uses single sign-on." and shows a button such as **Continue with Google** (or      **Continue with SSO**). Click it and sign in with your organization's      identity provider; you're returned to Ocho once you're signed in.

On either step your email is shown with a **Change** link that takes you back to the email step. The **Email address** field starts empty again, so retype the address you want to use.

## First sign-in with a temporary password

If an administrator created your account, the card switches to **Set New Password** on first sign-in and you must choose a new password before you can continue. The form shows your organization's password requirements as a live checklist ("Password must include") that ticks off each rule as you type, plus a strength meter; it also warns if Caps Lock is on.

## If you can't get in

- **"Access to (your organization) is by invitation. Contact your

administrator to be added."** — your organization is invite-only. Ask an   administrator to add you.

- **"Your account is disabled. Contact your administrator."** — an

administrator has deactivated your account.

- **"Your email domain isn't permitted for (your organization). Contact

your administrator."** — self-service sign-up is limited to approved   email domains.

- **"This account belongs to a different organization."** — you signed in

with an identity that's linked to another workspace.

- **"No account found for this email domain. Please contact your

administrator."** — the email's domain isn't registered with any   workspace. Check the address or contact your administrator.

Most of these appear after a single sign-on attempt is rejected. The last one appears at the email step, but only on the general Ocho sign-in page — at your workspace address an unrecognized email simply continues to the password step.

## Good to know

- There is no self-service "forgot password" link. If you're locked out, an

administrator can reset your password; the new password is emailed to   you, and your administrator can also share it with you directly.

- You can change your own password any time in **Settings → My account**

using the **Change password** form (requires your current password).

- When changing your password you can either type your own or use the

**Generate for me** option to create a strong one automatically. For   your records, Ocho also emails the new password to you.

All docs: https://ocho.bot/docs

---

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